Erie, Pa., June 20, 2019 – National Fuel offers customers the following information should they experience flooding:
If flooding has affected customers’ natural gas appliances (furnaces, hot water tanks, etc.), they should not attempt to re-light the pilot lights on that equipment. Customers should call National Fuel at 1-800-444-3130 if their basement is flooded or their outdoor meter/regulator is close to being underwater. If the furnace or hot water tank controls were submerged, the floodwater may have caused damage that could affect the safe operation of the equipment. A qualified contractor should be called to inspect the appliances.
While the basement is flooded, customers should NOT attempt to adjust any gas equipment or their gas meters.
Customers should not turn on any gas valve that has been turned off by National Fuel or emergency personnel when flooding has occurred. Once the water has subsided, contact National Fuel at 1-800-365-3234, and the company will test and restore the service at no charge to its customers. Appliances affected by floodwater will remain turned off and the customer will be required to contact a heating contractor or plumber to verify that the equipment will operate safely.
As always, if you smell gas, leave fast! If a rotten-egg natural gas odor is present, leave the premises immediately without turning on or off any electrical appliances and call National Fuel’s emergency line at 1-800-444-3130 from a different location. If you smell an odor of gas outdoors, please call this number and provide the address nearest to the site of the odor. Representatives are available 24 hours a day, seven days a week to receive emergency calls.
National Fuel Gas Distribution Corporation is the Utility segment of National Fuel Gas Company, a diversified energy company that is engaged in a number of natural gas-related activities. The Utility provides natural gas service to approximately 750,000 customers in Western New York and northwestern Pennsylvania. To learn more, visit http://www.nationalfuel.com